30-day full satisfaction guarantee
Buy & Try - What Does It Cover?
At Wavell we believe that sound is something that should be experienced. Sound is subjective and so is the "human ear." Everyone is different and for this reason it can be difficult to find exactly the right earphone, speaker or other product that suits you precisely.
Therefore at Wavell we offer a 30-day full satisfaction guarantee as a member of Wavell Audio Club:
- Sign up for our newsletter below and become part of Wavell Audio Club.
- Try our products for up to 30 days, if you don't like it you simply send it back.
- The 30 days start from when you collect the parcel.
- The only thing we require is that you keep all the packaging and take good care of the product during the "trial period"
Easy, isn't it?
Frequently Asked Questions
Shopping online can sometimes be a bit of a jungle. Here are other customers' most frequently asked questions.
How long is the delivery time?
We dispatch every weekday with PostNord. The delivery time is usually 1-3 working days after the time of order.
Can I call you?
Generally, no. We try to keep all communication via email so we have a complete customer history of all conversations. We do this to offer the best service. You can always book a call if desired.
What does delivery cost?
We offer free delivery on purchases over 398 kr. to a parcel shop with PostNord. If you want home delivery, this costs 39 kr.
Can I cancel an order?
If you have placed an order and it has not yet been dispatched, we recommend contacting us at info@wavell.dk or in our live chat to have your order cancelled.
I'm unsure if the earphones are right for me?
As one of the few on the market, we offer a 30-day full satisfaction guarantee on all our products. So you have the opportunity to try the earphones yourself for up to 30 days.
Where can I find a discount code for Wavell.dk?
If you sign up for our newsletter and become part of Wavell Audio Club, you'll benefit from the many advantages whilst receiving a discount code for your first purchase at Wavell.dk.
Contact Us
Have you got any questions?
Do you have any questions at all? Please write to us, and we'll get back to you as quickly as possible. Our customer service is open between 8am - 8pm Monday to Friday. We reply within 24 hours.
Are you looking for an answer to a simple question?
Quick questions and answers
How long does delivery take?
We ship every weekday with GLS. If you order before 3:00 PM, your package will be sent the same day, and you can expect delivery the next day unless otherwise stated.
I'm unsure which headphones I should choose?
If you have the smallest [questions] about our products, you're always welcome to contact us at info@wavell.dk
ow does your 30-day satisfaction guarantee work?
Our 30-day satisfaction guarantee gives you the opportunity to try our products for up to 30 days. For your satisfaction guarantee to be valid, you must return everything you have received from us in original/good condition.
The 30 days start from the day you pick up the package.
Where can I download your app?
You can download our App via App Store or Google Store. Download it here.
My headphones won't connect to the app?
If you experience that one of our models, which is compatible with our Wavell Connect app, does not connect automatically to the app, and just stands there thinking, it is because the headphones are in sleep mode. All you need to do to "wake" them is to press 2-4 times on either the right or left headphone. Then they will connect automatically right away again.
Can your headphones and speakers be used with all devices?
Yes, all our audio products can be connected to all devices via Bluetooth.
I have challenges with a product?
If you experience challenges with a product bought from us, you should either contact us at info@wavell.dk or see if you can find a solution via our product support page. See here.
The sound has become lower in one of my headphones?
Often when our customers experience this problem, it is due to earwax. Earwax can be incredibly difficult to see in the filter, but can be removed. We have searched long in the office, and found that the best solution when it has set in, is to use sticky tack to remove dirt etc. You should press a bit with the sticky tack, so that it gets moved into the small holes in the filter. Feel free to repeat about 5 times, and then it should be solved. If you experience that the sound only partially comes back, you can continue a couple of times until it is completely back. If this should unexpectedly not help, then you can advantageously order our cleaning tool.