Contact Us
Have you got any questions for us?
Our customer service is open every weekday from 9am to 5pm. You can expect a response within 24 hours - however, depending on how busy we are, longer response times may occur.
We look forward to receiving your enquiry 🎶
Find Answers
We're always ready to help you if you have any issues with a product or simply one or more general questions - but perhaps you can find the answer here.
How long is the delivery time?
We dispatch every weekday with GLS. If you order before 3:00pm, we'll send it the same day and you can expect to have your parcel the very next day.
Can I collect from the shop?
You're always welcome to collect from our shop. You can find us at Silkeborgvej 41b, 8000 Aarhus C.
Our opening hours are as follows:
Monday - Friday: 10am-4pm
Saturday - Sunday: Closed
Where else can I find your products?
You can find an overview of our retailers here
When does your satisfaction guarantee (Buy & Try) start and how does it work?
Our satisfaction guarantee runs for 30 days from the day you collect your parcel. You can read about our satisfaction guarantee here
Has the sound level become lower on one earphone?
Often when our customers experience this problem, it's caused by earwax. Earwax can be incredibly difficult to see in the filter, but it can be removed. The best solution here is to use blu-tack to remove dirt, etc.
You should press quite firmly against the blu-tack, so that it moves into the small holes in the filter. Feel free to repeat about 5 times, and it should be sorted. If you experience that the sound only partially comes back, you can continue a few more times until it's fully back.
If it unexpectedly doesn't help, then you should write to us.
I'm having issues with my earphones, what do I do?
Often if there are issues with your earphones, this can be resolved with a reset. You can find a guide to resetting in the manual. Otherwise, you can find further product support here
I've lost my case, what do I do?
You can find all our cases here
Hvilke modeller virker med jeres app?
Our app (Wavell Connect) is compatible with the following models:
- Wavell 3 Pro
- Wavell 3 Core
- Wavell 4 Signature
You can download it here