Contact Us
Have you got any questions for us?
Our customer service is open every weekday from 9am to 5pm. You can expect a response within 24 hours - however, depending on how busy we are, longer response times may occur.
We look forward to receiving your enquiry 🎶
Find Answers
We're always ready to help you if you have any issues with a product or simply one or more general questions - but perhaps you can find the answer here.
How long is the delivery time?
We dispatch every weekday with GLS. If you order before 3:00pm, we'll send it the same day and you can expect to have your parcel the very next day.
Can I collect from the shop?
You're always welcome to collect from our shop. You can find us at Silkeborgvej 41b, 8000 Aarhus C.
Our opening hours are as follows:
Monday - Friday: 10am-4pm
Saturday - Sunday: Closed
Where else can I find your products?
You can find an overview of our retailers here
When does your satisfaction guarantee (Buy & Try) start and how does it work?
Our satisfaction guarantee runs for 30 days from the day you collect your parcel. You can read about our satisfaction guarantee here
Has the sound level become lower on one earphone?
Often when our customers experience this problem, it's caused by earwax. Earwax can be incredibly difficult to see in the filter, but it can be removed. The best solution here is to use blu-tack to remove dirt, etc.
You should press quite firmly against the blu-tack, so that it moves into the small holes in the filter. Feel free to repeat about 5 times, and it should be sorted. If you experience that the sound only partially comes back, you can continue a few more times until it's fully back.
If it unexpectedly doesn't help, then you should write to us.
I'm having issues with my earphones, what do I do?
Often if there are issues with your earphones, this can be resolved with a reset. You can find a guide to resetting in the manual. Otherwise, you can find further product support here
I've lost my case, what do I do?
You can find all our cases here
Hvilke modeller virker med jeres app?
Our app (Wavell Connect) is compatible with the following models:
- Wavell 3 Pro
- Wavell 3 Core
- Wavell 4 Signature
You can download it here
Are you looking for an answer to a simple question?
Quick questions and answers
How long does delivery take?
We ship every weekday with GLS. If you order before 3:00 PM, your package will be sent the same day, and you can expect delivery the next day unless otherwise stated.
I'm unsure which headphones I should choose?
If you have the smallest [questions] about our products, you're always welcome to contact us at info@wavell.dk
ow does your 30-day satisfaction guarantee work?
Our 30-day satisfaction guarantee gives you the opportunity to try our products for up to 30 days. For your satisfaction guarantee to be valid, you must return everything you have received from us in original/good condition.
The 30 days start from the day you pick up the package.
Where can I download your app?
You can download our App via App Store or Google Store. Download it here.
My headphones won't connect to the app?
If you experience that one of our models, which is compatible with our Wavell Connect app, does not connect automatically to the app, and just stands there thinking, it is because the headphones are in sleep mode. All you need to do to "wake" them is to press 2-4 times on either the right or left headphone. Then they will connect automatically right away again.
Can your headphones and speakers be used with all devices?
Yes, all our audio products can be connected to all devices via Bluetooth.
I have challenges with a product?
If you experience challenges with a product bought from us, you should either contact us at info@wavell.dk or see if you can find a solution via our product support page. See here.
The sound has become lower in one of my headphones?
Often when our customers experience this problem, it is due to earwax. Earwax can be incredibly difficult to see in the filter, but can be removed. We have searched long in the office, and found that the best solution when it has set in, is to use sticky tack to remove dirt etc. You should press a bit with the sticky tack, so that it gets moved into the small holes in the filter. Feel free to repeat about 5 times, and then it should be solved. If you experience that the sound only partially comes back, you can continue a couple of times until it is completely back. If this should unexpectedly not help, then you can advantageously order our cleaning tool.